Partner, Water Business Manager

HydroXpert Ltd provides engineering consultancy and development services in the water, energy, and environment to clients in industry, collectivity, and government and non-government s. HydroXpert proposes innovative solutions for project planning and analysis, resources management (water, energy, material), environmental management, and utility management to clients across multiple sectors. In line with its development strategy, HydroXpert is looking for Partner, Business Manager.

Experience required: Basic office work, tendering, project planning, scheduling, staff recruitment, flexible and able to carry out a wide range of tasks to tight deadlines, know one or more of the business sectors (water, environment, energy)

Qualifications required: A background in any of the following or related areas: business, business administration, engineering, IT, public relation or communication

Business Development

• Proactively seek opportunities to tender for public and private projects in Hydroxpert’s areas of intervention
• Market Hydroxpert by prospecting clients and establishing links with organisations
• Attend networking events such as those organised by the local Chamber of Commerce and promote the companies ethos and services.
• Liaise with project managers and appointed Hydroxpert consultants to facilitate tender bid submission
• Develop a marketing strategy
• Improve service levels offered to customers

Project Support

• Be contact point for HydroXper following a successful tender
• Ensure thorough communication with clients and provide a robust audit trail including Technical Queries
• Work with the managing director to plan and schedule project to ensure that projects meet client’s timescales
• Attend meetings and minute as required.
• Carry out actions from meetings as assigned including tasks to assist in project development
• Investigate and organize training courses as appropriate and required by site operatives
• Identify and address customer problems in a pro-active manner
• Keep a log of customer contact and action needed
• Analyse timesheet categories and project progression
• Manage the recruitment process for projects including placing adverts in the job centre and local newspapers. Field queries, collate information and short list candidate. Schedule candidates, compose paperwork and attend interviews if requested by line manager.

Communication

• Identify people’s information needs
• Present information clearly, concisely and accurately
• Present difficult ideas and problems in a way that promote understanding
• Use a range of communication styles and techniques to maintain people’s interest and attention

Customer focus

• Demonstrate a clear understanding of different customers and their real and perceived needs
• Seize opportunities to develop, match and tailor products and services to meet customer needs
• Balance the diverse needs of different customers
• Anticipate and adjust to changes in customer needs
• Give people opportunities to provide feedback and respond appropriately
• Promptly identify customer problems and take personal responsibility for resolving these to customer satisfaction
• Recognise recurring problems and promote changes to structures, systems and procedures to resolve these
• Continuously improve processes, products and services
• Build strategic relationships with customers meeting a matrix of their needs over the medium and long term
• Advocate the customer’s’ interests within Hydroxpert to mutually benefit in the longer term

Focus on results

• Set demanding but achievable objectives for the role
• Prioritise objectives and schedule of work to make the best use of time and resources
• Accurately calculate risks and make provision so that unexpected events to not impede the achievement of objectives
• Take personal responsibility for making things happen
• Monitor quality of work and progress against plans
• Take pride in delivering high quality, accurate work

Information and knowledge management

• Identify sources of information to meet current and foreseeable requirements
• Use cost effective and time effective means to gather, store and retrieve information
• Make the best use of existing sources of information
• Keep confidential information secure
• Check the validity and reliability of information
• Make appropriate information and knowledge available promptly to those who need it
• Develop systems to manage information and knowledge across departments and organisations

Self management

• Set achievable objectives for self and give a consistent and stable performance
• Accept feedback from others
• Seek to understand own strengths and weaknesses
• Play to own strengths and confidences